Service Desk Engineer

Job Summary

A company is looking for a ServiceDesk Engineer L1.

Key Responsibilities

• Handle requests from the support team and colleagues, performing basic problem analysis
• Identify and report bugs while standardizing solutions and updating documentation for L1 and L2 teams
• Analyze technical issues, create development tasks for fixing them, and contribute to the improvement of internal tools and processes

Required Qualifications

• Experience working with Jira
• Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
• Knowledge of administrative automation tools
• Understanding of software development principles and experience writing simple SQL queries
• English proficiency at a level sufficient for written communication and reading technical documentation (B2)