Service Desk Engineer

Job Summary

A company is looking for a Service Desk Engineer to provide technical support and enhance client technology efficiencies.

Key Responsibilities

• Provide tier I and tier II technical support for client IT workstation environments
• Manage multiple support tickets and client communications via phone and email
• Implement best practices and maintain high levels of customer satisfaction

Required Qualifications

• Hands-on experience with Microsoft Windows Server, Exchange, and Hyper-V
• Familiarity with Active Directory, DNS, DHCP, and O365
• Experience in troubleshooting PC hardware and software issues
• Certifications such as CompTIA A+, Network+, or Microsoft 365 are highly desirable
• Experience with remote desktop support technologies and tools