Service Desk Engineer

Job Summary

A company is looking for a Service Desk Engineer to join their support team.

Key Responsibilities

• Act as the first point of contact for customer and user enquiries
• Log, categorise, and prioritise incidents and service requests accurately
• Resolve standard incidents and requests using approved knowledge articles and runbooks

Required Qualifications

• Bachelor's degree (or equivalent) in IT, Computer Science, Engineering, Science, Mathematics, or related discipline preferred
• Recent graduates are welcome
• Basic understanding of networking concepts such as TCP/IP is desirable
• Interest in technology and willingness to learn
• German language skills would be an advantage, but are not required