Service Desk Engineer

Job Summary

A company is looking for a Service Desk Engineer to provide technical support and resolve user inquiries.

Key Responsibilities

• Act as the first point of contact for customer and user inquiries
• Log, categorize, and prioritize incidents and service requests accurately
• Perform initial troubleshooting of hardware, software, and connectivity issues

Required Qualifications

• Bachelor's degree (or equivalent) in IT, Computer Science, Engineering, Science, Mathematics, or related discipline preferred
• Strong problem-solving mindset with a structured approach to troubleshooting
• Ability to work in a fast-paced environment and manage multiple tickets within SLAs
• Comfortable using ticketing and Service Management systems
• Availability to work West Coast hours