Service Desk Engineer

Job Summary

A company is looking for a Service Desk Engineer to provide Tier 1 technical support in a remote environment.

Key Responsibilities

• Serve as the first point of contact for incidents and service requests via various communication channels
• Troubleshoot and resolve moderately complex hardware and software issues across client environments
• Manage a ticket queue and ensure adherence to defined SLAs and response targets

Required Qualifications

• 1-3 years of experience in a service desk or Managed Service Provider (MSP) environment
• Strong working knowledge of Windows and macOS operating systems
• Experience supporting Microsoft 365 environments including Exchange Online administration
• Hands-on experience with Intune and/or Apple device management tools
• Familiarity with networking fundamentals and RMM/PSA tools