Service Desk Engineer

Job Summary

Providing Tier 1 technical support, the full-time Service Desk Engineer will resolve moderately complex issues for multiple client environments remotely, focusing on Windows and macOS systems, Microsoft 365 support, and maintaining exceptional customer service standards.

Key responsibilities

• Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system
• Troubleshoot and resolve hardware, software, and peripheral issues while managing a ticket queue across multiple clients
• Support Microsoft 365 environments and perform account administration within Active Directory and Entra ID

Required qualifications

• 1-3 years of experience in a service desk or Managed Service Provider (MSP) environment
• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365, including Exchange Online administration
• Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf)
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)