Service Desk Engineer
Job Summary
Working in a hybrid environment, the full-time Service Desk Engineer will provide first-line support to enterprise clients, manage incidents, escalate technical issues, and ensure smooth operations of mission-critical systems in a 24/7 IT environment.
Key responsibilities
- Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed
- Deliver high-quality communication to customers through all support channels
- Monitor and triage inbound alerts, initiating the Major Incident Management process when required
Required qualifications
- A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience)
- Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
- Basic understanding of Linux
- Insight into database administration or monitoring
- Understanding of ITSM tools and ITIL best practices
Complete Job Description
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