Service Desk Engineer
Job Summary
Working remotely in a full-time capacity, the Service Desk Engineer will be the first line of support for enterprise clients, managing incidents, escalating technical issues, and ensuring smooth operations in a 24x7 IT environment.
Key responsibilities
- Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed
- Deliver high-quality communication to customers through all support channels
- Perform advanced reporting and data collection to support issue resolution and analysis
Required qualifications
- A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience)
- Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
- Basic understanding of Linux
- Insight into database administration or monitoring
- Understanding of ITSM tools and ITIL best practices
Complete Job Description
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