Service Desk Incident Coordinator

Job Summary

A company is looking for a Service Desk Incident Coordinator.

Key Responsibilities:

• Monitor and triage incoming incidents, alerts, and service requests based on business impact and urgency
• Assign and dispatch incidents to appropriate teams, ensuring workload balance and operational efficiency
• Oversee open cases to maintain momentum toward resolution and ensure high-quality communication during incidents

Required Qualifications:

• Bachelor's degree in Information Technology, Business, or a related field preferred; equivalent experience considered
• 2+ years of experience in service desk coordination, incident management, or technical support administration
• Familiarity with ITSM and ticketing platforms for case management
• General understanding of networking and managed service operations
• ITIL v4 Foundation or other relevant service management certifications preferred