Service Desk Incident Coordinator

Job Summary

A company is looking for a Service Desk Incident Coordinator.

Key Responsibilities:

• Monitor and triage incoming incidents, categorizing and prioritizing based on business impact and urgency
• Assign and dispatch incidents to appropriate teams, ensuring operational efficiency and response times
• Oversee open cases to ensure resolution momentum and maintain communication during high-priority incidents

Required Qualifications:

• Bachelor's degree in Information Technology, Business, or a related field preferred; equivalent experience considered
• 2+ years of experience in service desk coordination, incident management, or technical support administration
• Familiarity with ITSM and ticketing platforms, as well as monitoring tools
• General understanding of networking, SD-WAN, and managed service operations
• ITIL v4 Foundation or other relevant service management certifications preferred