Service Desk Lead
Location: Remote
Compensation: Salary
Reviewed: Wed, Mar 12, 2025
This job expires in: 23 days
Job Summary
A company is looking for a Service Desk Lead to provide technical support for food and beverage technologies.
Key Responsibilities
- Provide expert technical support to site operations and end users
- Serve as an escalation point for first-level Service Desk technicians
- Ensure timely and high-quality technical support in accordance with established Service Level Agreements (SLAs)
Required Qualifications
- Three years of service desk experience, preferably in the food and beverage industry
- Experience supporting POS systems, kiosks, and customer ordering applications
- Strong knowledge of IT service management tools and ticketing systems
- Associate's degree or equivalent experience
- Minimum of two years of functional experience
COMPLETE JOB DESCRIPTION
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Company Overview
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