Service Desk Lead

Job Summary

A company is looking for a Service Desk Lead to provide technical support for food and beverage technologies.

Key Responsibilities

• Provide expert technical support to site operations and end users
• Serve as an escalation point for first-level Service Desk technicians
• Ensure timely and high-quality technical support in accordance with established Service Level Agreements (SLAs)

Required Qualifications

• Three years of service desk experience, preferably in the food and beverage industry
• Experience supporting POS systems, kiosks, and customer ordering applications
• Strong knowledge of IT service management tools and ticketing systems
• Associate's degree or equivalent experience
• Minimum of two years of functional experience