Service Desk Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Jun 13, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent, Independent Contractor

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Service Desk Lead & Internal IT SME.

Key Responsibilities

Lead daily Service Desk operations, including triage, escalations, and mentoring
Oversee and resolve complex support issues while training a junior counterpart
Become the Subject Matter Expert for key systems and manage IT/InfoSec initiatives

Required Qualifications

2-4 years of experience in IT support, service desk, or system administration
Experience in leading small teams and enforcing SLAs
Strong technical background with SaaS tools and ticketing workflows
Familiarity with Notion, Jira, and remote-access troubleshooting
Interest in growing into IT/InfoSec roles, including access management and compliance

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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