Service Desk Lead Technician

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Fri, Apr 25, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Service Desk Lead Technician to oversee IT service delivery and support for clients.

Key Responsibilities

Lead IT service delivery efforts and assist in scheduling technicians
Monitor service performance against Service Level Agreements (SLAs) and troubleshoot end-user issues
Provide desktop and laptop support, ensuring excellent customer service and satisfaction

Required Qualifications

Three to five years of IT-related experience
Minimum of one year of experience in a lead or mentoring role
Understanding of desktop support, Active Directory, and user authentication
Experience with tools like PING, NSLOOKUP, and NETSTAT
Associate or bachelor's degree in IT, Cybersecurity, or a related field desired

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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