Service Desk Level 2 Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jun 24, 2025

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Service Desk Level 2 Analyst.

Key Responsibilities

Provide second-level support for desktops, laptops, printers, mobile devices, software, and network systems
Troubleshoot and resolve technical issues; escalate when necessary
Collaborate with IT teams to address systemic issues and improve service delivery

Required Qualifications

Associate or Bachelor's degree in IT or related field
HDI Support Center Analyst (HDI-SCA) certification preferred
ITIL Foundation certification preferred
2-4 years of experience in technical support, with at least 1 year in a service desk environment
Proficiency with Microsoft Office Suite and Windows OS

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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