Service Desk Level 2 Analyst

Job Summary

A company is looking for a Service Desk Level 2 Analyst who excels in providing technical support and mentoring.

Key Responsibilities

• Serve as the primary technical resource for various hardware and software issues
• Resolve mid-level challenges and collaborate with IT teams as necessary
• Mentor Level 1 analysts through coaching and guidance

Required Qualifications

• Associate's degree (or higher) in Computer Science or related field preferred
• 2-4 years of technical support experience, including at least 1 year in a similar role
• Professional certifications or progress toward: HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate
• Strong proficiency in Windows OS and Microsoft Office
• Familiarity with ITIL or similar service frameworks