Service Desk Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Feb 07, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Service Desk Manager to oversee daily support operations and lead a team of direct reports.

Key Responsibilities:
  • Manage day-to-day operations of the service desk, ensuring efficient and effective support for all users across multiple locations
  • Lead, mentor, and develop a team of direct reports, fostering a culture of excellence and continuous improvement
  • Implement and optimize service desk processes and workflows to enhance user satisfaction and streamline issue resolution

Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 10+ years of experience in Information Technology support roles
  • 5+ years of experience in Service Desk management, including managing a team of at least 5-10 direct reports
  • 5+ years of experience in vendor management
  • Familiarity with the ITIL framework

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