Service Desk Manager

Job Summary

A company is looking for a Service Desk Manager to oversee daily support operations and lead a team of direct reports.

Key Responsibilities:

• Manage day-to-day operations of the service desk, ensuring efficient and effective support for all users across multiple locations
• Lead, mentor, and develop a team of direct reports, fostering a culture of excellence and continuous improvement
• Implement and optimize service desk processes and workflows to enhance user satisfaction and streamline issue resolution

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 10+ years of experience in Information Technology support roles
• 5+ years of experience in Service Desk management, including managing a team of at least 5-10 direct reports
• 5+ years of experience in vendor management
• Familiarity with the ITIL framework