Service Desk Manager

Job Summary

A company is looking for a Manager, Service Desk & Endpoint Management.

Key Responsibilities

• Lead technical support operations and endpoint device strategy
• Oversee endpoint device lifecycle and manage endpoint security tools
• Recruit, train, and mentor service desk and endpoint support staff

Required Qualifications

• At least ten (10) years' experience in a service desk or PC support related position
• At least five (5) years' experience as a manager
• Experience with endpoint management and MDM tools
• Familiarity with service desk ticketing systems
• Bachelor's Degree preferred