Service Desk Manager

Job Summary

A company is looking for a Service Desk Manager to support multi-cloud environments for the U.S. Air Force.

Key Responsibilities

• Manage the service desk according to industry standards and lead a team of help desk professionals
• Prioritize and resolve IT concerns while implementing self-service capabilities for customers
• Document processes, monitor service health, and communicate outage information to stakeholders

Required Qualifications

• Bachelor's degree with five years of experience or a Master's degree with three years of experience; additional experience may substitute for education
• At least two years of experience supervising teams or projects
• Active Secret clearance required
• U.S. citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)