Service Desk Manager

Job Summary

A company is looking for a Manager, Service Desk to lead the planning and operations of their Service Desk team remotely.

Key Responsibilities

• Lead and develop a high-performing Service Desk team to ensure quality customer service
• Hire, train, and evaluate staff while addressing performance and personnel issues
• Establish ITIL-aligned processes and drive operational consistency and service excellence

Required Qualifications, Training, and Education

• Experience in managing IT service desk operations
• Proven leadership skills in a technical environment
• Knowledge of ITIL best practices
• Ability to manage budgets and collaborate with IT and Information Security
• Experience in developing and implementing service desk strategies