Service Desk Manager

Job Summary

A company is looking for a Service Desk Manager to oversee IT service delivery and performance in a healthcare environment.

Key Responsibilities

• Manage end-to-end Service Desk operations, ensuring effective communication and resolution of issues
• Lead service reviews and define performance metrics to drive continuous improvement
• Collaborate with teams to ensure operational readiness and support for services, while identifying risks and recommending improvements

Required Qualifications

• Bachelor's degree required
• ITIL v4 certification is required
• Proven experience in IT service delivery within an ITSM framework
• Hands-on expertise with ITSM platforms and reporting tools
• Strong leadership and collaboration skills across IT teams