Service Desk Representative

Job Summary

A company is looking for a Service Desk Rep Specialist or Senior.

Key Responsibilities

• Collaborates with tier 1 and tier 2 support to resolve advanced technical needs and enhance resolution capabilities
• Provides advanced technical knowledge and support for remote connectivity and security technologies
• Partners with various teams to develop remote connectivity technologies and create enterprise support procedures

Required Qualifications

• High School Diploma or GED (Preferred)
• 0-2 years of experience (Preferred)
• Ability to work under minimal direction
• Knowledge of network infrastructure and applications
• Equivalent combination of education and experience may be considered in lieu of formal requirements