Service Desk Representative

Job Summary

A company is looking for a Service Desk Representative to provide technical support and customer service for IT services.

Key Responsibilities:

• Provide outstanding support via phone, email, and chat to internal and external users
• Troubleshoot and resolve Tier One technical issues, including password resets and mobile device support
• Log all incidents and requests accurately in the Service Management System and ensure a positive customer experience

Required Qualifications:

• 2 years of over-the-phone technical support experience in a fast-paced Service/Help Desk environment
• High school diploma or equivalent preferred
• Knowledge of Microsoft Office Suite and basic troubleshooting skills with hardware and software applications
• Ability to use online knowledge systems for reference procedures
• Experience with basic network tools (ping, nslookup, traceroute, etc.)