Job Summary
A company is looking for a Service Desk Specialist in Middleton, WI, US (Remote).
Key Responsibilities:
- Provide technical support for staff on various applications through phone, email, and self-service
- Analyze and diagnose advanced technical problems
- Resolve complex issues using available tools
Required Qualifications:
- Minimum Associate Degree in Healthcare, Information Technology, Business, or related field
- Demonstrated success supporting MS Office applications in a corporate environment
- Experience with troubleshooting IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms
- Experience working with a ticketing system for technical management support
- Preferred certifications include Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification
