Service Desk Specialist

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Mon, Dec 15, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent, Temporary

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Service Desk Specialist.

Key Responsibilities

Manage incident and request processes through ACD calls, emails, and ServiceNow ticket queues
Draft and publish knowledge base content in ServiceNow according to quality guidelines
Monitor incident queues for Major Incident criteria and escalate as necessary

Required Qualifications

High school diploma or GED
Two to three years of relevant IT experience
Two-year degree or technical certifications in Information Technology preferred
Experience with ServiceNow Application
Basic knowledge of court practices, procedures, and terminology preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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