Service Desk Specialist

Job Summary

A company is looking for a Service Desk Specialist III to provide technical support and customer service for desktop and software issues.

Key Responsibilities

• Troubleshoot and resolve computer hardware and software issues for employees
• Maintain equipment inventory and manage ticketing procedures for issue resolution
• Provide routine software and hardware troubleshooting support and escalate issues as necessary

Required Qualifications

• Bachelor's degree (B.S/B.A) and 5 to 8 years of related experience or equivalent education and experience
• Experience with hardware, software, and network troubleshooting
• Ability to work independently with minimal supervision
• Strong interpersonal and customer service skills
• Experience with software application use and installation