Service Desk Specialist

Job Summary

Working remotely on a full-time basis, the Service Desk Specialist will serve as the first point of contact for customers seeking technical assistance, troubleshoot hardware and software issues, and deliver exceptional customer service while collaborating with IS teams for continuous improvement.

Key responsibilities

• Serve as the first point of contact for technical assistance via phone, chat, or self-service channels
• Troubleshoot and resolve hardware, software, account access, and application-related issues
• Collaborate with IS teams to identify recurring issues and contribute to service improvement initiatives

Required qualifications

• Associate's Degree in Healthcare, Information Technology, Business, or related field
• Two years' combination of relevant experience and education may be considered in lieu of a degree
• Demonstrated success supporting MS Office applications in a corporate environment
• Experience working with a ticketing system for technical management support
• Proven ability to troubleshoot common IT issues related to personal computers and mobile devices