Service Desk Specialist

Job Summary

A company in the information technology industry is looking for a Service Desk Specialist.

Position Responsibilities:

• Provide first-line support and problem resolution for technology products or applications
• Respond to inquiries and requests for assistance with organization's computer systems or PCs
• Utilize new utilities and tools to provide remote technical support services on desk-side equipment, for customers

Qualifications:

• Associate's Degree or equivalent work experience required
• 2 years of professional work experience in a corporate environment
• Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job
• Working knowledge of Windows Operating Systems required
• 2 years experience within a technical service call center environment is required