Service Desk Specialist

Job Summary

A company is looking for a Service Desk Specialist.

Key Responsibilities:

• Provide application and network monitoring and escalation for Service Desk Requests
• Coordinate Tier 1, 2, and 3 support, to ensure timely customer support
• Provide help desk and issue resolution (Incidents and Work Orders) services

Required Qualifications:

• Minimum six (6) months' experience in ticket managing systems, IT monitoring tools
• Proven experience developing and analyzing program administrative operating plans and procedures
• Prior experience using Knowledge Base Articles (KBAs)
• Prior Legacy AMPS or DLA experience
• Ability to provide occasional support for after-hours activities