Service Desk Specialist II

Job Summary

A company is looking for a Service Desk Specialist II to support clients by troubleshooting and resolving hardware and software issues.

Key Responsibilities

• Follow procedures to image, update, and resolve computer and software application issues for employees
• Maintain equipment inventory and assist with ticket management in a defined system
• Provide routine troubleshooting support for hardware and software issues, ensuring excellent customer service

Required Qualifications

• Bachelor's degree (B.S/B.A) and 1-3 years of related experience or equivalent education and experience
• Ability to work independently with minimal supervision
• Strong interpersonal skills and ability to build stable working relationships
• Knowledge of hardware, software, and network troubleshooting
• Experience with ServiceNow and Office365 is preferred