Service Desk Supervisor

Job Summary

A company is looking for a Service Desk Supervisor to oversee the IT Service Desk and provide technology support.

Key Responsibilities

• Supervise and mentor Help Desk staff, including conducting performance evaluations and managing schedules
• Monitor and report on Key Performance Indicators while handling technical escalations and overseeing training
• Manage firm-wide communications regarding technology service downtime and participate in new application testing

Required Qualifications

• Four-year technical degree or equivalent work experience
• 6+ years of Help Desk experience in an enterprise environment
• 6+ years of Microsoft product support experience
• 2+ years of supervisory experience managing a team of five or more
• Willingness to respond during emergencies and work overtime as needed