Service Desk Support

Job Summary

A company is looking for a Service Desk Support professional to assist with technical initiatives and solutions.

Key Responsibilities

• Assist in the implementation and execution of technical initiatives and solutions
• Execute daily work within existing procedures and guidelines to achieve operational targets
• Communicate with project area contacts to provide and obtain information requiring explanation or interpretation

Required Qualifications

• Bachelor's Degree or four (4) years of experience in lieu of a degree
• Minimum of two (2) years of experience as a service/support/help desk engineer
• Solid understanding of web technologies and basic networking principles
• History of providing exceptional customer service and building relationships with clients
• Must be a US Citizen, able to obtain and maintain a Public Trust