Service Desk Support

Job Summary

A company is looking for a Service Desk Support professional.

Key Responsibilities

• Assist with the implementation and execution of technical initiatives and solutions
• Communicate with project area contacts to obtain or provide information requiring explanation or interpretation
• Execute daily work within existing procedures and guidelines to achieve operational targets

Required Qualifications

• Bachelor's Degree or an additional 4 years of experience in lieu of a degree
• Minimum of two (2) years of experience as a service/support/help desk engineer
• Solid understanding of web technologies and basic networking principles
• History of providing exceptional customer service and building relationships with clients and internal teams
• Experience working collaboratively to improve existing processes for increased team efficiencies