Service Desk Support Agent

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Mon, Mar 16, 2026

This job expires in: 2 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Service Desk Front Line Support Agent.

Key Responsibilities

Provide 1st and 2nd level IT support to a global workforce through various communication channels
Troubleshoot and resolve hardware, software, and network issues while documenting activities in helpdesk systems
Monitor call queues and escalate complex problems to higher-level support as necessary

Required Qualifications

Bachelor's Degree plus 2 years of relevant experience or 6 years of relevant experience in lieu of a degree
Experience providing remote customer support via phone, chat, and email
Proficient in managing multiple tasks and prioritizing effectively
Experience supporting smartphones, including iPhone and Android models
Strong planning and organizational skills

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