Service Desk Support Analyst

Job Summary

A company is looking for a Service Desk Support Analyst II to improve health outcomes through technology.

Key Responsibilities

• Engage with Subject Matter Experts to resolve complex issues and reduce ticket counts
• Utilize Incident and Knowledge data to identify common issues and develop solutions
• Follow standard technology support procedures and answer customer inquiries

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience required
• Vocational or technical education may be required in addition to experience
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field preferred
• Experience with Active Directory is desired