Service Desk Support Analyst

Job Summary

A company is looking for a Service Desk Support Analyst III.

Key Responsibilities

• Provide end-user technical support for hardware, software, and network-related issues in a Windows 11 environment
• Troubleshoot and resolve issues related to Microsoft 365 applications and manage user accounts in Active Directory
• Utilize remote support tools and collaborate with Managed Print Services to ensure minimal disruption to business operations

Required Qualifications

• 5-7 years of experience in IT support
• Proficiency in network printer installation and support
• Experience with troubleshooting laptops, desktops, and peripherals
• Familiarity with basic network troubleshooting, including VPN access
• Ability to document incidents and resolutions within ticketing systems