Service Desk Support Analyst

Job Summary

Providing technical support for a diverse user base, the hybrid Service Desk Support Analyst will assist with incidents and requests related to password resets, account unlocks, and troubleshooting across Windows and macOS platforms while maintaining a high-quality end-user experience.

Key Responsibilities

• Provide timely and consistent IT phone-based user support
• Ensure proper documentation and escalation of incidents and requests
• Maintain knowledge base accuracy and follow security procedures

Required Qualifications

• High school diploma/GED with four years of experience in Technical Support roles
• Knowledge of Windows, macOS, and mobile operating systems
• Understanding of networking fundamentals such as TCP/IP, DNS, and VPN
• Familiarity with Active Directory and endpoint security tools
• Ability to deliver high-quality, customer-focused technical support