Service Desk Support Analyst

Job Summary

Providing technology support and troubleshooting for supplied hardware and software, the full-time remote Service Desk Support Analyst will manage incoming incidents, perform daily systems administration, and serve as the primary contact for network partners and business colleagues.

Key responsibilities

• Act as a single point of contact for issues and service requests, recording and tracking incidents in the Service Desk
• Provision user accounts, manage group memberships, and reset credentials for NMDP applications
• Troubleshoot hardware and software problems, coordinating with 2nd level support teams as necessary

Required qualifications

• Bachelor's degree in computer science, Management Information Systems, or related field, or an associate degree with two years of related experience
• Advanced user-level knowledge of Windows 10/11 or MacOS
• Intermediate experience with MS Office and business productivity software
• Understanding of user account management and directory services with Active Directory
• Ability to manage multiple priorities and demonstrate excellent customer service skills