Service Desk Support Engineer

Job Summary

A company is looking for a Service Desk Support Engineer responsible for providing high-quality technical support and managing technology-related incidents.

Key Responsibilities

• Manage end-to-end incident, request, and event management across various communication channels
• Troubleshoot and resolve technical issues, escalating as necessary to resolver groups or vendors
• Maintain and update knowledge articles and contribute to organizational knowledge management

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field (preferred)
• 4+ years of experience in a Service Desk / Technical Support environment
• Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Experience with ticketing tools (e.g., ServiceNow, Remedy, Jira Service Desk)
• ITIL Foundation certification is highly desirable