Service Desk Support Engineer
Job Summary
Providing Tier 3 technical support for the ePS government application, the fully remote Service Desk Support Engineer will investigate complex application and data issues, develop support utilities, and collaborate with development teams to resolve escalated tickets.
Key Responsibilities
- Investigate and resolve escalated Tier 3 service desk tickets, ensuring accurate solutions and timely communication
- Troubleshoot complex application and data issues within ePS and its supporting Appian environment
- Develop and maintain utilities and scripts that improve troubleshooting, ticket resolution, and support efficiency
Required Qualifications
- Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience
- At least one year of experience in technical support or service desk operations
- Foundational knowledge of the Appian platform
- Appian certification
- Experience using ticketing systems such as Helix, Jira, or ServiceNow
Complete Job Description
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