Service Desk Support Specialist

Job Summary

A company is looking for a Service Desk Support II to provide technical support to end users for various computer and hardware issues.

Key Responsibilities

• Provide 1st level Service Desk/Helpdesk support via phone, email, and in-person
• Collaborate with peers to meet service level agreements and escalate issues as necessary
• Create and update desk level procedures and maintain documentation knowledge bases

Required Qualifications

• Associate degree in Computer Information Systems or equivalent experience
• 3+ years of experience in computer hardware and software support
• Experience in a healthcare or health insurance environment preferred