Service Desk Support Specialist

Job Summary

A company is looking for a MSP Service Desk & Support Specialist to provide technical support to clients across various industries.

Key Responsibilities

• Respond to help desk tickets and ensure resolution within defined SLAs
• Troubleshoot and resolve issues related to Microsoft 365, user accounts, and basic networking
• Document all work performed in the ticketing system and assist with onboarding new users

Required Qualifications

• 2-3 years of experience in an MSP IT help desk or similar technical support role
• Hands-on experience with Windows 10/11 and Microsoft 365
• Basic networking knowledge including TCP/IP, DNS, and DHCP troubleshooting
• Experience using RMM and ticketing/PSA tools
• Ability to multitask and prioritize in a fast-paced environment