Service Desk Support Specialist

Job Summary

A company is looking for an Enterprise Service Desk Support Specialist to provide first-line technical support to end-users.

Key Responsibilities:

• Provide customer end user technical support via phone, email, chat, and self-service portals
• Diagnose and resolve issues with desktops, laptops, printers, and software applications
• Document and track incidents using the ServiceNow ITSM ticketing system and escalate complex issues as needed

Required Qualifications:

• 2+ years of service desk experience in an MSP environment
• Experience with Windows OS, Office 365, Azure AD, and Active Directory
• Familiarity with IT Service Management concepts and practices; ITIL knowledge preferred
• A bachelor's degree or equivalent in Computer Science, Information Systems, or a related field
• Willingness to work in a 24/7 support environment across various shifts