Service Desk Support Specialist

Job Summary

A company is looking for a Service Desk Technical Support Specialist II.

Key Responsibilities

• Handle incoming queries and assist end users via email or phone
• Provide production support for core applications and manage incident logging and escalation
• Coordinate maintenance windows for updates and perform basic user account maintenance

Required Qualifications

• 5+ years of business application support experience
• 5+ years of experience supporting POS systems and operational system functions
• 5+ years of experience supporting users in an enterprise environment
• Experience with logging incidents and maintaining relevant records
• Ability to perform tier one support on office equipment and productivity tools