Service Desk Support Specialist

Job Summary

Providing tier-one technical support, the remote Service Desk Support Specialist will assist internal and external users with various business systems, hardware, and access-related needs while managing incidents and service requests.

Key responsibilities:

• Provide first-level technical support and customer service across multiple channels
• Document and track incidents and service requests, ensuring timely resolution
• Troubleshoot issues related to applications, operating systems, hardware, and network connectivity

Required qualifications:

• 2 years of End-User Technical Support and/or call center experience
• Associate's degree or equivalent relevant work experience
• Working knowledge of Windows operating systems
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to work in a 24x7x365 environment with flexible shifts