Service Desk Support Specialist
Job Summary
Providing first-line technical support, the full-time Service Desk Support Specialist will resolve IT issues for end-users via phone, email, and chat, while contributing to an internal knowledge base and participating in team training initiatives in a remote environment.
Key responsibilities:
- Provide customer end-user technical support across various communication channels
- Diagnose and resolve issues related to hardware, software, and network connectivity
- Document incidents and requests using the ServiceNow ITSM ticketing system and escalate complex issues as needed
Required qualifications:
- 2+ years of service desk experience in an MSP environment
- Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365
- Familiarity with IT Service Management concepts and practices, with strong ITIL knowledge preferred
- A bachelor's degree or equivalent in Computer Science, Information Systems, or a related field
- Technical Certifications such as CompTIA, A+, or MSCE are a plus
Complete Job Description
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