Service Desk Support Technician

Location: Remote

Compensation: Hourly

Reviewed: Fri, Apr 03, 2026

This job expires in: 8 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Service Desk Support Technician I (Remote in US).

Key Responsibilities

Monitor data flow and automation processes to meet departmental and client SLA requirements
Provide technical support and troubleshoot issues for internal and external clients
Analyze files and processes to identify errors and propose solutions

Required Qualifications

Associate degree or equivalent experience in Computer Science, Information Technology, or a related field
1-2 years of experience in a technical support or help desk environment preferred
Strong technical skills with software such as Microsoft Office and CRM systems
Ability to manage tasks effectively and prioritize based on criticality
Experience in implementing organizational change and maintaining professionalism

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