Service Desk Team Lead

Job Summary

A company is looking for a Tier 2 - Service Desk Team Lead (Remote).

Key Responsibilities

• Oversee the day-to-day activities of Tier 2 Service Desk Engineers, including training and workload management
• Provide end-user technical support and escalate issues as necessary
• Maintain strong customer service skills while responding to client issues and advising on recurring technical problems

Required Qualifications

• Three to five years of Service Desk experience required
• Supervisory experience preferred
• Experience with network infrastructure such as servers, firewalls, and switches required
• Advanced Azure/M365 experience strongly preferred
• Experience in a Managed Service Provider (MSP) environment is a plus