Service Desk Team Lead

Job Summary

A company is looking for a Tier 2 - Service Desk Team Lead (Remote).

Key Responsibilities

• Oversee day-to-day activities of Tier 2 Service Desk Engineers and ensure effective team coordination
• Provide end-user technical support and manage escalated customer issues
• Monitor team performance metrics and conduct regular check-ins and evaluations

Required Qualifications

• Three to five years of Service Desk experience
• Supervisory experience preferred
• Experience with network infrastructure such as servers, firewalls, and switches
• Advanced Azure/M365 experience strongly preferred
• Ability to manage multiple projects simultaneously with tight deadlines