Service Desk Team Lead

Job Summary

A company is looking for a Team Lead - Service Desk to oversee technical support operations and lead a Service Desk team.

Key Responsibilities

• Supervise day-to-day operations of the Service Desk team and ensure adherence to service quality standards
• Lead ServiceNow development and implementation efforts, ensuring alignment with best practices and governance
• Identify and implement process improvements to enhance efficiency and customer experience

Required Qualifications

• Bachelor's degree in Computer Information Systems, Computer Science, Information Technology, or a related field
• Minimum of 5 years of relevant experience in IT Service Management or related fields
• At least 3 years of experience leading projects and working cross-functionally
• Strong experience with ServiceNow and ITIL principles
• ServiceNow Certified System Administrator (CSA) and at least one ServiceNow Implementation certification required