Service Desk Technical Analyst

Job Summary

A company is looking for a Service Desk Technical Analyst I to provide technical support in a remote work environment.

Key Responsibilities

• Provide remote and customer-facing technical support for various IT needs
• Document interactions, incidents, and troubleshooting efforts accurately
• Participate in team on-call rotation to ensure 24/7 support availability

Required Qualifications

• High School Diploma or Equivalent (GED) is required
• Minimum of 2 years of relevant experience is required
• Understanding of Electronic Health Record (EHR) systems and IT applications is preferred
• Experience in technical troubleshooting and support is essential
• Knowledge of security and confidentiality standards regarding patient information is necessary